Returns – How it works at FixBIOME

1. change of mind returns

Due to health regulations, unfortunately we cannot accept the return of any of our dietary supplement products because you have simply changed your mind. Please ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner and choose carefully.

2. other returns

Where required (under Australian Consumer Law and USA comparable legislation), FixBIOME will accept product returns and provide you with an exchange, repair or refund (as applicable) where:

  • The product is damaged, or
  • The product is faulty, and
  • You can present your online tax invoice or other adequate proof of purchase.

FixBIOME may elect to return the product to the manufacturer to determine the nature of the problem.

FixBIOME Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product. This extends to all our customers.

FixBIOME is the trading name of FIXSIBO PTY LIMITED ABN: 70656707229